Contact Collections

Email: collections@clevr.money

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Missed a Payment?

If your CLEVR account is overdue, you must get in touch now.

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Ignoring the problem will not make it go away.

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Email collections@clevr.money

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Please tell us:

• Your full name

• The email linked to your account

• A short message about your situation

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If you have already had an email from us, reply to it.

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Why You Must Act Now

We pursue all debts, no matter how big or small.

 

If you do not contact us, we will take action.

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This may include:

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Higher costs
Interest is added every day. This means you will owe more money.
Any costs we have to pay to recover the debt, such as legal fees, will be added to your balance.

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Service suspension
We may limit or remove your access to our services.

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Credit file impact
We share information with credit reference agencies.
Missed payments or a default will stay on your credit file for 6 years.
This can affect your ability to borrow money in the future.

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Legal action
We may instruct solicitors to start legal action to recover the debt.

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Home visits
Agents may visit your home without notice to collect the arrears.

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Money taken from income
We may apply to take payments directly from your wages or benefits.

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The longer you wait, the worse it may become.

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What To Do

Do not wait.

Do not ignore calls, letters or emails from us.

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Email collections@clevr.money now, or reply to the email we sent you.

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Taking action today can stop things getting worse.

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Important Information

Most of our members pay on time and in full.

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A small number fall behind. When this happens, we must recover the overdue money. We have a duty to all members to do this.

 

If your loan is in arrears, it is your responsibility to fix it.

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If you do not deal with the arrears, we will take steps to recover the debt.

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We would rather resolve this quickly and fairly. If you do not work with our collections team, action will be taken.

 

Ignoring the debt will not make it disappear.

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Email collections@clevr.money today to deal with your account and avoid further action.

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Do not let an overdue loan cause more problems for you.

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Contact our collections team now.

 

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